Got questions? We go answers.
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 4-14 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Any question?
You can contact us through our contact page! We will be happy to assist you.
Product & Usage
How does the Kneadify Heated Neck Massager work?
The Kneadify Neck Massager employs a blend of advanced massage techniques and heat therapy to target specific acupoints in your neck and shoulders. The incorporated heat offers soothing warmth, while the massage nodes replicate the kneading and pressure of a professional massage, promoting relaxation and alleviating muscle tension.
Is the Kneadify Heated Neck Massager suitable for all neck sizes?
Yes, the Kneadify Heated Neck Massager is designed with adjustable straps that ensure a comfortable fit for various neck sizes. Its design guarantees a secure and personalized fit for most users.
Is the Kneadify Heated Neck Massager suitable for all neck sizes?
Yes, the Kneadify Heated Neck Massager is designed with adjustable straps that ensure a comfortable fit for various neck sizes. Its design guarantees a secure and personalized fit for most users.
Can I adjust the massage intensity?
Certainly. The Kneadify Heated Neck Massager provides multiple intensity levels, enabling you to customize your massage experience. You can choose between gentle relaxation and a deeper, invigorating massage.
What's the recommended session duration?
We suggest beginning with 15-minute sessions and adapting the duration based on your comfort. Refer to the user manual for specific guidelines and usage suggestions.
Can I use the massager while working or on the go?
Absolutely. The Sutheia Heated Neck Massager is designed for versatility. Its ergonomic and portable design makes it suitable for use at home, the office, or during travel. Ensure you're in a safe and comfortable environment when using the massager.
What if the Kneadify Heated Neck Massager doesn't work for me?
Our product is backed by our 90-day money-back guarantee. If you're not satisfied, just email us at support@kneadify.com and we'll take care of everything.
Warranty
What if it stops working?
All Kneadify© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.
In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.
However, our warranty does not cover thefts or accidental damages.